Programme Info
The customer is the fundamental reason why businesses exist. Therefore, satisfying customers through efficient service delivery should be at the heart of each firm’s operations. This course will help delegates develop and fine-tune customer service skills in order to achieve higher customer satisfaction, thus ensuring business growth and sustainability.
Target Audience
All private sector employees as well as owners of businesses.
Programme
- Basics of private sector customer service.
- Developing proactive policies and procedures in service delivery.
- Knowing and understanding customers.
- Communicating with customers effectively.
- Handling difficult customers.
- Listening to customers.
- Displaying empathy.
- Handling and managing self.
- Team building, bonding and leadership.
- Handling customer complaints.
- Turning hostile customers into advocates.