Programme Info

The burgeoning complexity of change affecting the public services across many countries is widely acknowledged. This course will acquaint delegates with techniques useful in dealing with these complexities, as well as ways of possibly keeping these complexities within bounds. 

Target Audience

Government officials, public servants and policymakers. 

Programme

• Managing in the changing context of public services
• Managing resistance to change in public services
• Managing strategy and change in public services
• Managing the market for public services
• Managing the quality of public services
• Managing groups and leading teams in public services
• Managing leadership and motivation in public services
• Managing individuals in public services
• Managing budgets in public services
• Managing resources in public services