Programme Info
This course aims at exposing delegates to ways of ensuring customer safety and comfort in a hotel, restaurant, or entertainment facility as well as excellent travelling experiences and indeed how to maximize leisure experiences. This assures customer satisfaction that leads to loyalty and repeat business.
Target Audience
All those engaged in hospitality and tourism businesses including operators, service providers, regulators as well as transportation professionals and sports administrators.
Programme
- Efficient hotel operations.
- Impressive customer service skills.
- Banquet and catering management.
- Applied food service sanitation.
- Financial management in hotels and restaurants.
- Travel and tour operations.
- Event placing.
- Logistics and personnel management in leisure resorts/activities.